Customer Support

It is a point of pride for Subway to provide customers with freshly prepared sub sandwiches that may be customized to their preferences.

But what happens when something does not live up to the expectations that were set? This is where the Subway Listens Customer Support program comes into play; it acts as a free and open forum for honest input in order to motivate beneficial improvements.

Tellsubway Survey

TellSubway - Get a Free Cookie or Drink - Tellsubway Survey

Tellsubway Survey

Overview of Subway Listens

You may get free food by participating in the Subway Listens survey and giving your thoughts. Everyone will have a better experience as a result of your input based on your experiences.

Using the Subway Listens app, rate the level of satisfaction, service, order correctness, cleanliness, and meal quality on a scale from one to ten. By providing feedback, you are helping to enhance and improve the Subway experience.

Customers are rewarded with validation tokens that may be redeemed for a free freshly baked cookie in exchange for the time they spend participating in the Subway Listens survey offering. Providing Subway with constructive feedback is beneficial. Get complimentary cookies as a token of appreciation for taking part in the event. Your comments and suggestions are very important!

Tellsubway Survey

Ways to Get Your Voice Heard

When it comes to Subway, recent customers have the ability to readily offer ratings either online or over the phone. Just a few simple steps are all that are required to pass on your comments.

To begin engaging in conversation about your most recent eating experience, just complete the following:

  • Navigate to the website SubwayListens.com.
  • Fill out the 16-digit survey code that is printed on the receipt.
  • Simply fill out the questionnaire that is simple to use.
  • Find out whether you may get a free cookie deal.
  • Simply dial the number 1-888-445-9239.
  • Provide the name of the restaurant, the date, and the hour.
  • In response to questions on the quality of the service.
  • Find out how to get a free cookie code here.

The Subway Listens survey provides you with a number of questions that cover every facet of your most recent visit to the quick service restaurant.

Due to the fact that every comment is kept completely anonymous, you are free to respond honestly without any concern. The only thing you need to have in order to be eligible to participate is a receipt for a transaction that was made within the last week.

Tellsubway Survey

TellSubway - Get a Free Cookie or Drink - Tellsubway Survey

Tellsubway Survey

Ways to Get Support Help from Subway

In spite of the fact that Subway Listens provides a channel via which comments may be sent on a visit, lengthy questions, problems that need attention, or individualized assistance can be addressed through other channels such as email and phone customer support:

For this reason, friendly support teams are ready to help with any inquiries about gift card balances and regulations, instruction on how to redeem Subway MyWayTM Rewards points for free subs, or any other issues that may arise. These support teams may be reached by phone, email, or online chat.

Tellsubway Survey

Why Your Voice Matters

To make your next visit even sweeter, fill out the short Subway Listens survey to get a delicious complimentary cookie. More significantly, however, your open criticism is what will determine how your favorite sandwich business develops in the future.

By keeping an eye on important indicators related to cleanliness, quality, happiness, and service, Subway headquarters is able to focus on areas that are currently succeeding and make rapid improvements to areas that take away from the most favorable experiences.

By using objective customer evaluations to identify areas of weakness, the leadership team may implement significant improvements such as improved training, enhanced facilities, and strengthened quality controls.

In order to constantly optimize all locations for consistently great experiences whenever and wherever you next grab a sandwich, please participate in the Subway Listens surveys following every visit. Savor the complimentary cookies you receive along the road and know that your feedback is taken into consideration as Subway works to improve every day.